Refund policy

At Casa Vaquera, we want every customer to be fully satisfied with their purchase. If something doesn’t work out, we’re happy to help under the guidelines below.

GENERAL RETURN GUIDELINES
  • Returns & exchanges accepted within 30 days of the original purchase date.
  • Must have the receipt or proof of purchase from text/email.
  • Items must be new, unused, unwashed, and in sellable condition.
  • All original tags, labels, boxes, and packaging must be intact.
  • Refunds are issued to the original payment method, or customers may choose an exchange or store credit.
  • We reserve the right to accept or deny a return based on item condition.

ELIGIBLE ITEMS
The following may be returned or exchanged:
  • Apparel: Jeans, shirts, blouses, jackets, vests, dresses
  • Footwear: Boots and shoes (must show no signs of wear on soles or leather)
  • Accessories: Belts, buckles, wallets, jewelry (unworn)
  • Fragrances & cosmetics: Only if factory plastic wrap is intact and not opened or tampered with

NON-RETURNABLE ITEMS (ALL SALES FINAL)
  • Sombreros and hats
  • Clearance / Final Sale merchandise
  • Socks, undergarments, shape-wear
  • Opened or tampered fragrances/cosmetics
  • Gift cards
  • Items showing use, wear, stains, odors, or damage

FOOTWEAR (BOOTS) RETURN CONDITIONS
Because minor wear becomes permanent quickly:
  • Boots must be tried indoors only on a clean surface.
  • No visible scuffing, dirt, creasing on the foot, or sole wear.
  • If boots show signs of use, we may decline the return.

HOLIDAY RETURN WINDOW
  • Seasonal purchases made December 1 – December 24 may be returned or exchanged until January 10.
  • Must follow all normal return guidelines.

ONLINE ORDER RETURNS
We accept returns on online purchases under the same conditions as in-store items.
  • Customer pays return shipping unless the wrong item was sent.
  • Exchanges requested by mail will require a small reshipment fee.
  • Online orders may also be returned in-store for faster service.

HOW TO MAKE A RETURN
  1. Bring your item and receipt to Casa Vaquera, or ship your online order back using your preferred carrier.
  2. A team member will inspect the item.
  3. If approved, you may choose:
    • Refund to original payment method
    • Exchange
    • Store Credit 
Store credit never expires.